F.A.Q.

Frequently Asked Questions:

Returns and Exchanges:

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging, original condition.
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Contact a member of our customer service team at christa@lostcreekcycles.com or by phone at 717-463-9173. Customer will be responsible for return postage unless we made a mistake on our end, in which case we will provide a return label. 

Additional Information:

  • Returns take 7-14 days to process, but we will do our best to expedite the process whenever possible!
  • After 30 days a restocking fee will apply. 
  • If you have any further questions about returns, please contact any member of the staff at LCRC by email at christa@lostcreekcycles.com, phone at 717-463-9173, or look us up on social media!